Job Description

Internet Coordinator / Appointment SetterChrysler Dodge Jeep RAM is looking for a reliable, motivated, and quick-learning Internet Coordinator to join our team!We are looking for Full-Time and Part-Time team members who are confident on the phone, enjoy helping customers, and can thrive in a fast-paced environment.Are you a Sales Representative looking for an opportunity to transition off the sales floor? This could be the perfect position for you! We are looking for someone dependable, organized, energetic, and willing to learn. Automotive experience is a plus, but the right attitude and work ethic are just as important.The Internet Coordinator is an important part of our sales team. You will be responsible for communicating with customers who have expressed interest in our vehicles, answering questions, building relationships, and setting quality appointments that bring customers into the dealership.If you have experience in customer service, hospitality, restaurants, telemarketing, call centers, inside sales, or appointment setting, we want to hear from you!What We OfferMedical, Dental & Vision coverage401K with company contribution matchFree college educationAggressive pay planEmployee vehicle purchase discountsPaid vacationTraining and career advancement opportunitiesOpportunity to grow within the Route 4 Auto GroupOFF SundaysWhat You'll DoMake a minimum of 120 outbound calls per dayRespond to inbound Internet leads and customer inquiriesUse phone, email, and text to communicate with customersBuild rapport and create a positive customer experienceSet and confirm quality appointments for our sales teamFollow established inbound and outbound phone scriptsAnswer basic vehicle and dealership questions or connect customers with the appropriate sales managerOvercome common customer objections and provide effective rebuttalsAccurately document customer conversations and appointments in our CRMMaintain accurate notes and customer informationTrack daily calls, emails, appointments, and resultsMeet department call-volume and performance KPIsCommunicate effectively with Sales, Management, and other departmentsOrganize your daily workflow to meet department goals and deadlinesProvide daily activity and appointment recapsWhat We're Looking ForMost importantly, we're looking for someone who is:Reliable and dependableA quick learner who is willing to be coachedPositive, enthusiastic, and high-energyComfortable speaking with customers on the phoneProfessional and confident when communicatingOrganized and able to manage multiple tasksA strong team player who works well under pressureMotivated by goals and performanceComfortable working in a fast-paced environmentQualifications1–2 years of automotive experience preferred, but not necessaryPrevious automotive sales experience preferredPrevious call center, BDC, Internet Department, inside sales, or appointment-setting experience preferredStrong customer service skillsBasic computer skills and accurate typingAbility to learn and utilize CRM softwareAbility to work flexible hours, including evenings, weekends, and holidaysWillingness to submit to a pre-employment background check and drug screenProfessional and well-groomed appearanceSalespeople – Ready for a Change?If you're currently working on the sales floor and are looking for a position where you can use your automotive knowledge, communication skills, and customer experience without working the traditional showroom floor, we encourage you to apply!If you're reliable, motivated, coachable, and ready to learn, we'd love to meet you.Join the Chrysler Dodge Jeep team and become an important part of driving our business forward!*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national

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