Job Description

Category (For Job Seekers)Program Mgmt/Customer ServiceLocation13821 - ESGS 1382 El Paso TX USA - El Paso, TX 79936 US (Primary)Job DescriptionProgram Manager Job Purpose:Oversee - Monitor processes and activities. Call out non-conformance, issues, risksDelegate - Assigning responsibilities, including changing responsibility ownership from one person to another Manage - Focus on processes. Ensure processes are known and followed. Establish, monitor Stage Gates, and address failuresDrive / Lead - Focus on people. Find, secure resources. Push individuals to action, execution. Ensure completion. Push others or do yourselfSME - Subject Matter Expert1 Commercial / FinancialMaster the Customer Agreement / PricingMaster a deep understanding of each managed Customer agreement, its terms and conditions and implications to the business, including how to protect Sanmina and how to maximize the financial results of the operation within the agreementSummarize key commercial terms and business needs such as volume, revenue and asset levels required to maintain or improve quoted marginsClearly differentiate “claimable” elements per contractual termsContractual obligations or changes to pricing assumptionsProductivity and performance effectiveness issuesManage all non-product billing requirements (transportation, customs, etc)Drive ongoing pricing negotiationsDevelop Quotes (for incremental work) and maintain (update) the customer price listDrive Financial successTrack actual financial performance against quote, including revenue, forecast vs actual, gross margin, OH absorption, assets/inventory, unamortized capital, volume (FC take rate) and so on. Assess profitability and risks, issues, gaps - “Mind the cash register” Identify any failures from SGS or Customer to comply with the terms of the agreementAlert Sr. Management of performance issues, significant upcoming changes and downward trendsDrive quarterly Customer pricing reviews and seek management as needed help to close pricing negotiationsClearly identify pricing elements driven by market competitiveness. Work with the functional areas to identify risks, and avoid business losses due to uncompetitive pricingCommercial Inventory pricing topics… (not execution)Drive PPV (Purchase Price Variance) data collection with Materials / Finance. Collect data, develop recap, comm to customer, drive reconciliationManage and Drive the existing product price change process (Price Effectivity, Inventory Revaluation, etc.)Ensure supply chain functional area has sufficient and adequate information to calculate (EET) materials exposure and liabilitiesIdentify and drive resolution of inventory related exposure (claimable or not claimable). Determine the nature of the issue (scrap, cycle counting, etc.)Drive Clear to Build (CTB) or Clear to Service KPIs and plan in function of forecast commit and preserve a healthy relation with inventory level (turns)Identify inventory valuation exposure and drive the associated customer claimsIdentify gaps and drive resolution for quoted vs actual MCPU gaps, MOH / Freight ratio2 Transactional Operations SupportDemand ManagementTrack historical demand accuracy performanceAnalyze and drive customer forecast accuracy issues (waterfall charts, etc)Provide demand estimation to the different functional areas to adequately plan and rightsize the operation (labor & infrastructure)Identify elements of demand behavior (patterns, cycles, seasonality) that represent an impact to current pricing Sales Order Creation / Order EntryAnalyze and Drive customer forecast accuracy issues (waterfall charts, etc)Understand the product lead-time portfolio and its implications on the order processManage the order / forecast supply - commit processReview backlog report to align Open Orders to Sales Order in Oracle. Resolve issuesOrder Management. Review backlog report to align Open Orders to Oracle OrderbookInvoicingCollect data and other backup documentation for invoicingInitiate invoicing in the period agreed with customer actively monitoring PO balancesAssure Invoicing protocols per customer are followed to prevent AR payment issuesWork with customers’ Buyers to determine "blocking points" and address before become Past DueResolve delinquencies with Shared Services as appropriateDrive AR collections per agreed payment termsIdentify and mitigate writeoff risks from aged invoices (>60 days overdue)Ensure revenue recognition policies are followed coordinating with finance as applicableWarranty-ReturnsEnsure compliance with the commercial terms and criteria, drive resolution as neededApprove Warranty claims and ensure approved payments are completedWarranty credit application as per contractual agreementEnsure CFT is driving actions to prevent reoccurrence on warranty/returns related issuesChange ManagementManage commercial aspects of ECO process, drive alignment on effective dates & costsEnd of LifeManage product EOL process; minimize cost exposure to SANMINA and CustomerManage component EOL process; minimize cost exposure to SANMINA and CustomerDrive Performance Excellence compliance3 Status AlignmentDevelop and present periodic, internal program reviews to site, and/or executive managementMaintain and distribute defined Customer KPI (Key Performance Indicators) trackerDrive and host a repeating, periodic communication schedule with key customer contactsManage, drive creation of, and present customer Quarterly Business Reviews (QBR)Align management, department SMEs, and involved parties, on mutual understanding of needs and what help is needed to collect data, assess, identify needsMitigate short term risksRealize short term Opportunities4 Risk Management / Issue ResolutionDrive continual assessment of Risks and offsetting Opportunities; develop mitigations"First point of contact,” “first point of escalation” to customer for any customer complaintsKnow and Understand (1) outstanding issues and statuses (2) pending and active changes to the program or processesLead the CFT (Customer Focus Team) in support of Operations and the CustomerDrive ResolutionDirectly respond to customer requests, sufficiently, timely, and professionallyResolve any customer issues between SANMINA and the customerReview and drive actions to address P&L concerns at site, region, and division levels.Resolve any planning / ordering conflicts with the customer and the siteResolve all customer E&O (Excess & Obsolete) material issuesDrive all customer service and satisfaction initiativesLead the CFT (Customer Focus Team) in support of Operations and the CustomerSupport the Quality function in the efficient closure of customer complaints (CAR's)Assist Account management in driving customer credit limit issues. (administrative: forms, documents)5 Customer Satisfaction / Continuous Improvement / GrowthCustomer SatisfactionKnow and understand the customers interestsDevelop, deploy, manage, and drive Customer’s overall satisfactionDrive “customer impacting” operational improvementsDrive the NPI (New Product Introduction) process. 3 scenarios: May be formally led by Program ManagerMay be formally led by Engineering or dedicated NPI leadMay be formally led jointly by Program Manager and Engineering / NPI leadIdentify local, organic growth opportunities Education and Experience:Bachelor Degree in Business or Finance or equivalent experience.At least 6 years proven experience in a Program Management position. Experience in Customer Fulfillment, Electronics Manufacturing, and New Product Introduction.Able to build effective professional relationships with suppliers and internal departments.Proven track record of negotiating contracts and prices.Working knowledge of import and customs procedures.Excellent computer skills, including proficiency with MS Office.Oracle experience is desired.Excellent written, verbal, presentation and organizational skills.Self motivated and proactive leader with ability to mentor and motivate team.Ability to use tools and methodologies aimed at designing and preparing the best strategy for each communicationPromotes and encourages communication, acting as a model in their area of action, puts the interests of the team before personal onesSets and communicates realistic and challenging goals for themselves and their team consistent with the organization's goalsMaintains an attitude of availability and interest in identifying, knowing, understanding and meeting the needs of customersDevelop an innovative solution based on a non-traditional approach to solving problems and a deep understanding of business objectivesEvaluate decisions made regarding the results obtained and drives modifications if necessary.Adapts with versatility, efficiency and speed to different contexts, situations, and people.Provides feedback so that employees know what they are doing well in a specific way to favor their developmentHas conversations with team members to find out about their needs and knows in which areas the people who report directly want to develop professionallyAbility to use tools and methodologies to design and prepare the strategy for each negotiation, reach satisfactory agreements and collaborate in other negotiation processesAnticipates the critical points of a situation or problem with a large number of variables, establishing control points and coordination mechanisms, verifying data and seeking external information to ensure the quality of processesSanmina is an Equal Opportunity Employer

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