Job Description

VIRTUAL - Customer Service Rep - All Levels

Company: AO Globe Life
Location: 100% Remote – United States
Job Type: Full-Time | Flexible Schedule | Entry-Level Friendly
Training: Comprehensive Training, Licensing Guidance & Mentorship Provided

Help Families Protect What Matters—While Building Your Career From Home

Looking for a  work-from-home opportunity  where you can help people, enjoy schedule flexibility, and build a long-term career with performance-based earning and advancement potential?

AO Globe Life is seeking motivated, people-focused professionals to join our growing virtual team as  Remote Benefits Representatives .

You'll work with individuals and families through virtual Zoom and phone appointments, helping them understand available  life, accident, and supplemental health insurance benefits , answering questions, assessing their needs, and guiding them through appropriate coverage options.

No previous insurance experience is required.  We welcome candidates from customer service, retail, hospitality, healthcare, banking, education, military service, administration, call centers, sales, and other client-facing backgrounds.

Why Candidates Choose This Opportunity

✔ 100% Remote / Work From Home
✔  Qualified Member Opportunities Provided
✔  No Traditional Cold Calling
✔  Weekly Commission-Based Pay
✔  Performance Bonuses & Uncapped Earning Potential
✔  Flexible Scheduling
✔  Training & Licensing Guidance
✔  One-on-One Mentorship
✔  Renewal & Residual Income Opportunities
✔  Leadership & Career Advancement

What You'll Do

As a  Remote Benefits Representative , you'll combine customer service, benefits education, relationship building, and consultative insurance sales.

Client Service & Benefits Education

• Meet virtually with clients through Zoom and phone appointments

• Connect with qualified members interested in learning about available benefits

• Listen to clients and identify their individual protection needs

• Explain life, accident, and supplemental health insurance options clearly

• Answer questions regarding benefits, coverage, and policy features

• Provide personalized, needs-based recommendations

• Guide clients through applications and enrollment

• Deliver a professional, service-focused client experience

Ongoing Client Support

Your relationship with clients continues beyond enrollment. You'll also assist with:

• Policy reviews

• Beneficiary updates

• Coverage questions

• Policy changes and service requests

• Claims-related guidance

• Follow-up communication

• Changes in family protection needs

The goal is to build  long-term relationships based on service, trust, and continued support .

No Traditional Cold Calling

  Qualified Client Opportunities Provided

Spend more time helping people and less time prospecting.

Representatives receive access to qualified member opportunities, allowing you to focus on:

• Scheduled client conversations

• Benefits education

• Needs analysis

• Coverage recommendations

• Enrollment assistance

• Follow-up

• Ongoing client service

Our approach emphasizes  education and relationship building rather than high-pressure sales tactics .

Compensation & Earning Opportunity

  Weekly Commission-Based Pay

This is a  performance-based, commission-driven insurance position rather than a guaranteed hourly or salaried customer-service role .

Compensation opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Renewal income

• Residual income opportunities

• Leadership incentives

• Performance awards and recognition

There is  no predetermined income ceiling , but earnings are directly tied to individual activity, production, consistency, and results.

Individual earnings vary, and no specific level of income is guaranteed.

Why Join AO Globe Life?

 100% Work From Home

Build your career remotely while meeting with clients virtually.

Enjoy:

• No daily commute

• Virtual client appointments

• Flexible scheduling

• Digital business systems

• Remote team collaboration

• Greater control over your work environment

  Training, Licensing Guidance & Mentorship

New to insurance? That's okay.

We provide structured development designed to help motivated candidates learn the business.

Training may include:

• Virtual onboarding

• Insurance licensing guidance

• Product and benefits education

• Customer service development

• Client needs assessment

• Virtual presentation skills

• Consultative sales training

• Enrollment procedures

• Client relationship management

• Weekly coaching

• One-on-one mentorship

• Leadership development

  Performance-Based Career Advancement

Interested in growing beyond an entry-level position?

Career development opportunities may include:

• Advanced client responsibilities

• Mentoring new representatives

• Training and development

• Team leadership

• Management development

• Recruiting and team growth

• Senior leadership opportunities

Advancement is based on  performance, consistency, initiative, professional development, and demonstrated leadership ability—not simply seniority.

Representative Benefits & Programs

Eligible representatives may qualify for:

• Health insurance reimbursement

• Company-supported life insurance

• Residual and renewal income opportunities

• Leadership development programs

• Professional training and mentorship

• OPEIU Local 277 representation, where applicable

Eligibility requirements and program terms may apply.

Recognition & Incentives

Top-performing representatives may qualify for:

✈️ Company-sponsored incentive travel
Performance awards and recognition
Leadership conferences
Professional development opportunities
Performance-based bonuses and incentives

Who We're Looking For

Successful candidates typically demonstrate:

• Excellent communication and active-listening skills

• Customer-focused, service-oriented mindset

• Strong interpersonal and relationship-building abilities

• Positive and professional attitude

• Self-motivation and personal accountability

• Strong organization and time-management skills

• Problem-solving and critical-thinking abilities

• Comfort working independently from home

• Confidence using Zoom and virtual communication technology

• Coachability and willingness to learn

• Dependability, integrity, and professionalism

• Goal-oriented mindset

No Insurance Experience Required

Experience in any of the following can transfer well:

Customer Service • Client Success • Retail • Hospitality • Healthcare • Banking • Education • Military • Administration • Call Centers • Recruiting • Financial Services • Sales • Management

We place significant value on  communication skills, professionalism, work ethic, coachability, and willingness to learn.

Minimum Requirements

Applicants must:

• Be at least 18 years of age

• Be physically located in the  United States

• Be legally authorized to work in the United States

• Hold or be willing and eligible to obtain the appropriate  state insurance license

• Have access to a computer or laptop with webcam capability

• Maintain reliable high-speed internet

• Have microphone capability

• Maintain a quiet, professional workspace

• Be comfortable conducting virtual client appointments

• Be willing to complete required training and professional development

Licensing guidance is available for candidates who are not currently licensed.

About AO Globe Life

For more than 70 years , AO Globe Life has helped serve working families, including members of labor unions, credit unions, associations, veterans, and their families.

As part of the Globe Life family of companies, our culture emphasizes  service, integrity, mentorship, professional development, and performance-based career growth .

Our Mission

Protect Every Child. Serve All Working People.

Virtual Interview Process

Qualified applicants will first complete a  brief career overview  covering:

The position • Responsibilities • Compensation • Licensing • Training • Benefits • Career advancement

Candidates who would like to continue can then schedule a  live Zoom interview with our hiring team .

This gives you an opportunity to fully understand the position before deciding whether it's the right career fit.

Ready to Build Your Future?

If you're looking for a  remote customer service and insurance career  where you can help families, develop valuable professional skills, enjoy flexibility, and build long-term earning potential based on your performance, we'd love to hear from you.

Apply today to be considered for the Remote Benefits Representative opportunity with AO Globe Life.

Work From Home. Help Families. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.

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